NO REFUNDS ON SALE ITEMS
We are happy to exchange any sale item for a product of the same price, we do not offer refunds on SALE items.
For all payments The 8th Sign uses a Paypal payment service to power all transactions, however a paypal account is not needed to complete a payment. If you do have an account you can login and pay via the paypal service but if you do not have an account simply select and click ‘Don’t have a paypal account’ which will direct you to pay with your card without the Paypal account.
The 8TH Sign uses Royal Mail for all UK parcels using a ‘signed for’ delivery service, please note we are unable to leave items unsigned for on site.
For the UK
Standard 3-5 working days £3.99
For the Republic of Ireland
Standard 3-5 working days £6.95
All orders processed after 2pm on a Thursday are processed Friday for Monday delivery. Orders placed Friday, Saturday or Sunday are processed on a Monday (excluding bank holidays) .
The 8th Sign aim to deliver all goods within the mentioned time frame, however sometimes during sale times and other busy periods deliveries may take longer. Should you not receive your order within 6 working days please contact us at email@example.com
Deliveries to Northern Ireland and the Highlands may take longer, The 8th Sign aims to deliver to Northern Ireland within 7 working days.
Delivery to all international destinations is sent on a Tracked and Signed for first class service.
Signatures are required upon delivery, if you are not in to sign for the parcel a courier will leave a card and take your order back then attempt to re deliver on 2 more attempts. If parcel is not collected it will be delivered back to The 8th Sign and we will redeliver to the customer again but at the customers expense.
We are happy to refund or exchange any FULL PRICE item that is unworn, unaltered items within 14 days of receipt. Customers must ensure that all items returned are in the condition in which they were received with their original packaging and tags intact. We have the right to refuse refunds on items not returned in original condition. Please use a secure tracked delivery service (such as Royal Mail Signed for or equivalent), as The 8th Sign cannot accept liability for any items not received. Please note that all return postage costs are the responsibility of the customer. The 8th Sign will also not be held responsible for any duty or import fees on international returns. We will be able to issue your refund within 30 days of purchase date. For any damages or faulty goods please contact us within two days of receipt of goods at firstname.lastname@example.org and our customer services team will be happy to deal with your query.
Although The 8th Sign have made every effort to display the colours accurately, the images of the products on our site are for illustrative purposes only. We cannot guarantee that your computer’s display of the colours accurately reflect the colour of the products, your products may vary slightly from those images.
If you choose to refuse your shipments, you will be responsible for any original postage cost, duties, taxes and/or customs charges that are incurred on the package. You will also be responsible for the cost of returning the package too. This amount will be deducted from your merchandise refund.
The 8th Sign is committed to protecting the privacy of our site visitors and customers.. We will not disclose information about our customers to third parties except where it is part of providing a service to you – e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.
What Information Do We Collect And How Is It Used?
Before a purchase can be made on our site, we ask for your name, telephone number, address, and email address. During the checkout process we also collect your delivery address, and payment method. We will not sell your personal information to any third party without your permission, but we cannot be responsible or held liable for the actions of third party sites from which you may have linked or been directed to The 8th Sign website