Delivery, Exchanges & Returns

DELIVERY

Orders are processed Monday to Friday. If you order before 12pm GMT, your order will be dispatched same day.

🚚 UK (including Northern Ireland)

FREE delivery over £180

Standard 1-2 working days: only £3.99

🇮🇪 Republic of Ireland 

Standard 2-3 working days: £5.95 and NO custom fees or duties

For our Irish customers there will be no extra customs fees to pay as we ship from Belfast.

Channel Islands 

Standard 2-3 working days £12.00

Europe Mainland

Standard 2-3 working days £15.95

No customs fees as we are sending from Northern Ireland 

USA

Fully tracked & signed: 3-5 working days £20.00

Australia  

Fully tracked & signed: 5-7 working days £35.00

Rest of World International 
Fully tracked & signed: 5-7 working days £35.00

If you order after 12pm it will be processed the next dispatch day i.e. if you order at 5pm on a Monday your order will be dispatched on the next dispatch day, which is Tuesday. 

All orders from Saturday or Sunday are processed on a Monday (excluding bank holidays).

The 8th Sign aim to deliver all goods within the mentioned time frame, however sometimes during sale times and other busy periods deliveries may take longer. Should you not receive your order within 6 working days please contact us at info@8thsign.com

Deliveries to the Highlands may take longer.

Deliveries to all international destinations are sent on a Tracked and Signed service.

 

EXCHANGES

Not happy with the size? Exchange any outfit, FREE of charge.

 

RETURNS

As a small, independent business we currently do not offer free returns however in the UK & IRELAND we are able to offer FREE exchanges.

We are happy to refund or exchange any item that is unworn within 14 days of receipt.

Customers must ensure that all items returned are in the condition in which they were received with their original packaging and tags intact. We have the right to refuse refunds on items not returned in original condition.

We recommend use a secure tracked delivery service (such as Royal Mail Signed for or equivalent), as The 8th Sign cannot accept liability for any items not received. Please note that all return postage costs are the responsibility of the customer. The 8th Sign will also not be held responsible for any duty or import fees on international returns.

We will be able to issue your refund within 14 days of receipt back to us.

For any damages or faulty goods please contact us within two days of receipt of goods at info@8thsign.com and our customer services team will be happy to deal with your query. Please ensure that you check and try your item as soon as you receive it, as we will not be responsible for faults found when items are only tried on some time later before an event. In this case we may only offer an exchange as a goodwill gesture. Any faults must be reported within two days of receipt & then be authorised to return back for QC checks. If found to be a product fault a refund or credit note will be issued at our discretion, if a customer fault from excessive wear item will be returned to customer. 

If items are returned with marks, such as make up, we will charge a 10% cleaning fee deducted from the refund, unless deemed to be irreparable.

 

Returns Address:

The 8th Sign Returns

Unit 26 Kilwee Business Park

Upper Dunmurry Lane

Belfast

BT17 0HD

UK